Alessia Fasano

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Esperienza

HOSTESS A BORDO TRENO

CLEAN SERVICE S.R.L

in Bari

04/2026 - Present

- Assistenza e supporto ai passeggeri

- Gestione della comunicazione con il pubblico

- Problem solving e gestione richieste in tempo reale

- Coordinamento operativo in ambiente dinamico

- L’accoglienza clienti

-La gestione reclami

- Vapacità di lavorare sotto pressione in un ambiente dinamico

OPERATRICE DATA ENTRY

PRÒDEO S.P.A

in Bari

01/2026 - 03/2026

- Inserimento e verifica dati

- Gestione documentale e controllo accuratezza informazioni

- Supporto ai processi amministrativi interni

ADDETTA ALLE VENDITE

COSMO S.P.A

in Bari

06/2024 - 06/2024

- Assistenza al cliente

- Supporto commerciale

- Presentazione prodotto e customer experience

IMPIEGATA FRONT OFFICE

INFOPOINT TURISTICO

04/2023 - 10/2023

- Assistenza clienti italiani e internazionali

- Gestione delle richieste informative e supporto al pubblico

- Comunicazione in lingua straniera

- Supporto organizzativo e gestione flussi visitatori
- Gestione delle telefonate

- L’organizzazione degli appuntamenti

- L’utilizzo di software gestionali

Formazione

UNIVERSITÀ DEGLI STUDI DI BARI ALDO MORO

Livello: LAUREA IN LINGUE E CULTURE PER IL TURISMO E LA MEDIAZIONE INTERNAZIONALE

2021 - 2025

ITES VITO VITTORIO LENOCI

Livello: DIPLOMA IN RAGIONERIA TURISTICA

2015 - 2020

Lingue

Inglese

B2 - Upper intermediate

Francese

B2 - Upper intermediate

Portoghese

A2 - Elementary

Competenze

Competenze lavorative

Front Desk, Receptionist, Customer Service, Microsoft Office, Gestione Appuntamenti, Document Management

Altre competenze

Microsoft Outlook

Competenze che vorrei imparare o migliorare

l’apprendimento di software gestionali aziendali

Dichiarazione di autorizzazione:

Autorizzo il trattamento dei miei dati personali presenti nel curriculum vitae ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 e del GDPR (Regolamento UE 2016/679).

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